So here it is.

You catch more flies with honey than vinegar.

 Seriously, why get nasty with the poor schmoe who has to take your call. They didn’t decide that you were due a Rate increase, late fee, loss of promotion, etcetera etcetera….

 Make the rep who takes your call feel like you’re the victim, not the asshole who’s got what’s coming to him /her.

 There are times when we can decide who gets the carrot and who gets the stick, and there are times when we can’t.

 If we can’t – you, my friend, are shit out of luck. If we can, you can bet we’re not going to help the belligerent asswipe who’s decided that “The customer is always right” means that they have the right to be an abusive tool.

 Do yourself a favor, make the rep your ally if you can, we like nice customers, and believe it or not… we like helping people. That’s why we chose customer service as a career.

Your choice. I can happily put your request in the circular file, or I can do my best to find you a way out of the hole you’ve found yourself in.

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~ by creditcardboffin on June 9, 2007.

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